We know that as a modern traveller, you enjoy the finer things in life and like to treat yourself right (all the more so while on vacation) – so we added even more services to cater to your comfort – something we like to call the “Extra Sweet Services”.
Whether you’d like an airport transfer, housekeeping, a private chef, dry cleaning, and so much more – we’ve got you covered. Order them in advance when you reserve online, or at any time by directly contacting your dedicated Sweet Inn Guest Relations representative.
Yes. Your Guest Relations rep will be waiting for you inside the apartment to hand you the keys, show you around and answer any questions you may have. 48 hours prior to your arrival, your representative will email you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.
One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival – from finding a restaurant to arranging a baby crib to be brought in.
Yes please! Make sure you carry some form of identification on you, as the Guest Relations rep will need to make a copy of it upon your arrival.
Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.
In case of: – Damaged or broken furniture – Damaged appliances or lighting – Damaged television of Hi-Fi equipment – Stained or damaged walls and upholstery – Broken dishes, windows or mirrors – Damaged or missing accessories – Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.
Of course! It’s subject to availability, however. Get in touch with your Guest Relations rep and they’ll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.
No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.
Absolutely not – we’ll take care of all that. All you need to do is sit back and relax.
All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.
All of our apartments come with a broadband WiFi internet connection.
Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email
You’ll be provided with one set of keys. But larger apartments (3 bedrooms or more) will grant an additional set. Some apartments also have digital door codes.
Just call or chat with your Guest Relations rep, and we’ll address the problem right away.
You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.
Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.
Absolutely! All Apartments House are totally secure and private. More ever, thanks to our property insurance policy, you can enjoy your stay worry-free.
You can check-in as of 14:00. Because we’ll be greeting you at the apartment, please let us know (as soon as you can) if your scheduled time of arrival has changed. You can also check-in later on or at night. Please note that if you decide to depart after 11:00, you will be requested to pay for half the night.
An early check-in is certainly possible as long as apartment is ready for you. Please let your Guest Relations know. Check-out is until 11:00. If it’s later than that, you’ll be charged half the price of the following night. Depending on circumstances, we’ll try and arrange the best solution for you.
Yes, you’re more than welcome to drop off your bags at the local Visaj Residence office for a few hours.
Yes this will be coordinated with your Guest Relations rep and will depend on your time of departure.
Just leave the keys. Please also do be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that.
Yes indeed. Just mention it to your Guest Relations rep.
Yes you can pay using credit/debit card straight from our booking system. No additional fees will be charged.
Yes you can pay using PayPal stright from our booking system. No additional fees will be charged.
Yes. No additional fees will be charged.
Cancel a reservation by clicking the cancellation button on the confirmation page. Reach this through the “My Reservations” page. VISAJ Residence apartments each have one of three cancellation policies. Cleaning fees will be refunded for any reservation cancelled before check-in, no matter which cancellation policy applies. Applicable taxes will be retained and remitted.
